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Fancy Sports Africa offers a 30-day money-back guarantee on all products purchased from our website or retail stores. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
To return a product, please contact us within 30 days of purchase. We will provide you with a return shipping label and instructions on how to return the product.
Please note that the following items are not eligible for return:
- Products that have been used or damaged
- Products that have been customized
- Products that were purchased on sale
Once we receive your returned product, we will inspect it and process your refund. Refunds will be processed within 10 business days of receiving the returned product.
If you have any questions about our refund and returns policy, please contact us.
To initiate a return, please get in touch with our customer service team at firstname.lastname@example.org or +254701566571. They will provide you with a return authorization number and instructions for sending your item back to us. Please note that the customer is responsible for the cost of return shipping.
If you would like to exchange your item for a different size or color, please contact our customer service team. They will provide you with a return authorization number and instructions on how to send your item back to us. Once we receive your return, we will send out your exchange item at no additional cost.
Please note that personalized or customized items cannot be returned or exchanged, unless they are defective or damaged upon receipt.
If you have any questions or concerns about our return and refund policy, please contact our customer service team at email@example.com or +254701566571.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.